Privacy policy

Who we are

Surer AI is an Australian AI consulting business. In this policy, “we” and “us” mean Surer AI. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• When you request a mini-audit: your name, work email, business name and the workflow you describe.
• When we talk: what you tell us in emails, fit calls and mini-audits, and notes we take about your workflow.
• When you become a client: the contact, billing and system-access details needed to deliver the work we agree with you.

We collect this from you directly. We ask you not to send us your own clients’, patients’ or participants’ personal information in a request. If a build needs access to systems that hold that kind of information, we agree the access and the controls with you in writing first.

This website

This website doesn’t set cookies, and it doesn’t load analytics, advertising or other third-party trackers. Our web host, Netlify, keeps standard server logs, such as IP address, browser type and time of visit, for security and troubleshooting. We may use those logs to count visits to each page. The counting uses no cookies and doesn’t identify you.

The self-check and the time estimator on this site run in your browser. Your answers to them are not sent to us or stored.

When you send the mini-audit form, Netlify receives your answers, checks them with an automated spam filter and passes them to us by email.

Why we use it

• To reply to your enquiry and arrange a fit call or mini-audit
• To prepare reports and proposals, and to deliver and support the services you engage us for
• To send invoices and keep business records
• To send our newsletter, if you have asked for it or are a client. You can unsubscribe at any time.

We don’t sell personal information, and we don’t use it for advertising.

AI and automated decisions

We use AI tools in our own work, for example to draft documents and summarise notes. An AI assistant may answer enquiries on our behalf; when it does, it says that it is an AI assistant.

We don’t use computer programs to make decisions that could significantly affect your rights or interests. A person decides whether we can help you, what we quote and whether we take on an engagement.

Who we share it with

We share personal information only with service providers that help us run the business, such as email, document storage, video calls, accounting and the AI and automation platforms we build on. Our main providers are Microsoft, Google, Anthropic (the maker of Claude) and Netlify.

These providers may store or process information outside Australia, including in the United States. We may also disclose information where the law requires it.

How we keep it

We keep personal information in access-controlled business systems and limit access to the people who need it for your work. We keep it for as long as we need it for the purposes above or as the law requires, then delete or de-identify it.

If we send you a proposal and you don’t take it up, we keep the proposal, and the information we collected to prepare it, for one year. After that we delete or de-identify it.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to stop contacting you. You can deal with us without identifying yourself for general questions, though we need your details to arrange a mini-audit. Email cleo@surer.ai or call 0495 000 476.

Complaints

If you think we have mishandled your personal information, contact us first using the details above. We’ll acknowledge your complaint and respond within 30 days. If you’re not satisfied, you can complain to the Office of the Australian Information Commissioner.

Changes to this policy

We’ll update this page when our practices change. Last updated 13 November 2026.